Customer Success Manager

  • Department Customer Success
  • Date Posted May 5, 2021

As the Customer Success Manager, you are a master of problem-solving, troubleshooting, and barrier-busting, and act as the all-around hub for the many moving parts of customer onboarding, self-serve education, and user support. 

Key Responsibilities

  • Ensure the successful onboarding of new users
  • Help new customers get going successfully in Vurvey
  • Inspire new ideas for future campaigns and programs
  • Respond to customer support requests quickly and accurately
  • Partner with the product team to scope new product features based on feedback from customers
  • Develop a deep understanding of use cases and user habits
  • Test new features completed by engineering to properly communicate value to customers
  • Actively participate in problem-solving to troubleshoot key challenges, bugs, and other issues

Our Company
Vurvey is a rapidly growing SaaS company in the exploding market of customer experience and video market research and qualitative research insights. The company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and via their preferred medium: video. Over 100 companies including Adidas, P&G, Unilever, J&J, Clorox, Kroger, Pepsi, and Delta Airlines use Vurvey to capture real-time, qualitative feedback from their consumers.

Vurvey is disrupting a $2+ billion qualitative research market. We believe this is the future of how companies will collect data, make sense of new knowledge and apply insights. Our team is made up of talented individuals who strive every day to deliver the best experience possible for our customers. We value having a clear vision, testing new ideas, and making decisions based on data.

Our Culture
We are passionate about our staff and want to ensure they have all the tools and resources they need. It starts with providing the support and encouragement to every single employee regardless of role. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Customized programs allow you to carve out your own career path to reach your full potential.

We take the health and wellbeing of our staff seriously. That means putting work/life balance first. With this comes the ability to request flexible and remote working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices getting together.

Benefits
You will be eligible to participate in the following benefit programs effective 30 days after your starting date: Medical, Dental, Vision, Basic Life, and a SIMPLE IRA matching program. We also have a flexible Paid Time Off (PTO) policy that adjusts to working schedules and remote locations.

If you are interested in this position, please email your resume to [email protected].

  • Department Customer Success
  • Date Posted May 5, 2021

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